Store Policies

Orders

  • To place an order with us, simply browse through our collection of custom cloaks, gloves, and hats. Once you've found the perfect items, add them to your cart and proceed to checkout. You'll be prompted to provide your shipping address and payment details. Review your order carefully before completing the purchase.

  • After you've successfully placed your order, you'll receive an email confirmation with details of your purchase. This confirmation serves as acknowledgment that we've received your order and will be processing it shortly. Please keep this email for your records.Description text goes here

  • Our team works diligently to process orders as quickly as possible. Most orders are processed within 2-3 days, though processing times may vary depending on product availability and customization options. Once your order has been processed, you'll receive another email notification with tracking information.

  • If you need to modify or cancel your order for any reason, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that orders may be ineligible for modification or cancellation once they've been processed or shipped.Item description.

Shipping

  • We offer the following shipping methods for domestic and international orders:

    Standard Shipping: Our standard shipping option typically delivers within 5-7 business days for domestic orders and 14-21 business days for international orders. Please note that delivery times may vary based on your location and local customs clearance procedures.

    Expedited Shipping: For faster delivery, we offer expedited shipping options at checkout. Expedited shipping typically delivers within 2-3 business days for domestic orders and 7-14 business days for international orders.

  • Most orders are processed and shipped within 2-3 business days. However, please allow additional processing time for custom-made items.

  • Shipping costs are calculated at checkout based on the weight of your order, selected shipping method, and delivery address. We offer free shipping on orders over $50 within the United States.

  • Once your order has been shipped, you'll receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery online. Please note that tracking may not be available for international shipments.

  • We ship to the 50 US States.

    Please note that we do not ship to P.O. boxes or APO/FPO addresses.

  • For international orders, please be aware that your package may be subject to customs duties, taxes, and other fees levied by your country's customs authorities. These fees are not included in the shipping cost and are the responsibility of the recipient.

  • If you encounter any issues with your shipment, such as delays, damages, or lost packages, please contact our customer service team at info@mycloaktree.com for assistance.

Payments

  • We accept the following payment methods for online purchases:

    Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

    Checks: Make Check Payable to My Cloak Tree

  • Rest assured that all transactions made on our website are secure. We utilize industry-standard encryption technology to protect your payment information and ensure your privacy.

  • Please ensure that the billing information you provide matches the information associated with your payment method. Incorrect billing information may result in delays or the cancellation of your order.

  • If you encounter any issues with your payment or have questions about a charge on your statement, please contact our customer service team for assistance. We're here to help resolve any payment-related issues promptly and efficiently..

Returns

  • To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.

  • To initiate a return, please follow these steps:

    Contact our customer service team at info@mycloaktree.com within 14 days of receiving your order to request a return authorization.

    Provide your order number and details about the item(s) you wish to return.

    Our customer service team will provide you with instructions on how to return the item(s) and where to send them.

  • You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

    We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.

  • If you receive a damaged or defective item, please contact us immediately at info@mycloaktree.com so we can resolve the issue as quickly as possible.